Shipping & Returns

 

Shipping Information

We pack and ship from our North Carolina studio.  Due to the handmade nature of our products and based on availability of materials, some orders may take up to 7-10 business days to ship. As soon as your order is packed and ready to ship, a shipping confirmation email will be sent along with tracking information. If you have a special message to send in the package, we will happily accommodate your request. Please add your message in the “Order Notes” at checkout. 

 

Easy Returns & Exchanges

Thank you for shopping at Trollbinde.com. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days from the date you received your item to return it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

You will be responsible for paying shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund for the item, the cost of return shipping will be deducted from your refund.

Trollbinde / Stardust Studio 
56 Stardust Rd, Burnsville, NC 28714

Contact Us

If you have any questions on how to return your item to us, contact us.

Repairs

If your jewelry needs a repair due to quality of workmanship, we will repair or replace your item for free. 

In the case that jewelry has been damaged, it can be repaired for a fee that will be determined by the repair that is needed. Please email a picture of the damaged item for a repair quote to: boss@trollbinde.com or email with any questions concerning repairs. 

 

Jewelry Care

Long exposure to air can oxidize any jewelry.  We recommend storing your Trollbinde pieces flat in an airtight plastic bag.  Do not store your jewelry wet or sweaty! Clean off your jewelry before storing it.

To preserve the longevity of the finish, please avoid contact with water and substances like perfume or cream. Take off your pieces before washing your hands or swimming. 

Everyone’s skin acidity is different and this affects the level of tarnish or wear on metal. Clean your Trollbinde jewelry with a polishing cloth as needed.